Job Satisfaction at Services Australia

Interesting, challenging, varied

We manage the Risk folders and all group report to us.

Work mainly consists of BAU admin type jobs.

I engage with customers via social media, I attend marketing strategy meetings, and take part in communication processes and projects. The teams I work with are all lovely and respectful, I can't think of a single complaint outside the realm of "it gets a bit slow" in terms of repetition, and the work not involving some of the things I went to university for.

Front of house social work

I have a good mix of clear, tick box tasks to get done every day, and some longer term thinking work that challenges me and changes up the pace. If I had just the tasks every day I would struggle to slow down and not feel exhausted by the end of the day, but that is the experience of a lot of people in the agency.

Assist in the day-to-day coordination of fraud control assurance activities. Engage with a wide range of stakeholder to support the effective management of fraud risks. Develop high level written communication such as reports and recommendations. Deliver fraud control assurance assessments, including fraud control weaknesses and gaps.

The work is very repetitive and opportunities for mobility seem very difficult

Current Role:

I am able to support vulnerable customers deal with a range of issues, however it can sometimes feel limited in what I can do to support them, and sometimes the referrals are not appropriate.

Wide variety of important work that satisfies me

review, update and create staff processes

I help write programs to automatically curate and update datasets.

Part of security governance. Role involves reviewing change applications for the agency's technology architecture.

Like any job, there are things that could be improved. Crisis Payments could be transferred to Domestic Violence organisations, Call recordings are a bit questionable considering the sensitive nature of our job, surveys are a bit questionable considering we are often rejecting claims. However, I feel that I have helped a lot of customers while working here.

My current placement is much better suited to my skillset and career interests than my initial (contracted) role. Some of my workload at the moment is team admin tasks and project management. I am learning a lot about my team and division and the work we do. I am enjoying my placement and hope to stay where I am

Design officer in Customer Experience Standards project team. Every day is different, facilitating workshops, comms tasks, brainstorming with my team, doing research and presenting information to the wider agency via SharePoint.

The tasks I do day-to-day are very varied, although often not exactly what I'm good at. I've enjoyed getting better at Excel, which I had extremely limited skills in originally.

Curating data sets. Laughing at admin

I'm a records management officer. I work mostly with staff personnel files within Content Manager.